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Complaining by Speaking or Writing
노윤섭  2008-05-28 22:57:20, 조회 : 7,392, 추천 : 230

Topic: When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain on the phone or in person. Which way do you prefer? Use specific reasons and examples to support your answer.

There are many ways to make complaints about poor merchandize or service. Some like to talk in person. Others like to write a letter to complain about something. For me, I would like to argue in person. When I talk about the problems and inconveniences that I had from the product, I can express my feelings clearly and more directly.

When people speak, they include some intonation and stresses when they need to express their displeasure. However, when you write the complaints in a letter, it could be very dull and too banal, which will be sometimes ineffective for the person who's reading to realize that the product has been uncomfortable to use. Thus, when you speak to a person directly, you can put your emotions in your tone, which will transfer your feelings effectively.

Also, when you write a complaint, you won't be able to describe the problems that you had with a product very clearly. Writings can be very confusing and inconvenient for you. You could be confused what word you should use, which will lead to various modifications of your writing. So, it could be very inconvenient for you. However, when you talk about it on the phone, you can quickly describe the problem, and complain about it. You can even show a person what the problem is by meeting in a person, showing the flaw that the product has.

In conclusion, I would like to say that complaining by speaking can be more effective, and convenient. It is important to tell a person what you feel and what the problem is. Using your own words, you can express the feeling that you have successfully, with lots of convenience. Tones and voices sometimes mean more than words.


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